Tenure: 560 hrs
← Back to profile4 of 4 (100%) achievements earned:
Chatbot Whisperer
Optimized mortgage chatbot, increasing match rates from 22% to 76%
Unlocked Summer 2024
Time Thief 2
Conducted time studies and delivered solutions cutting 30 minutes from mortgage processing time
Unlocked Summer 2024
NPS Ninja
Analyzed performance metrics and created an action plan to improve NPS for mortgage renewals
Unlocked Summer 2024
Friction Slayer
Created and pitched a user-centric educational program to reduce digital adoption friction
Unlocked Summer 2024